Orders & Purchases
CAN I RETURN PURCHASES MADE ONLINE AT A BOND NO. 9 BOUTIQUE?
Online purchases may not be returned or exchanged at Bond No. 9 boutiques, Bond No. 9 counters in participating Bloomingdales, Neiman Marcus, Dillards or Saks Fifth Avenue stores or any additional Bond No. 9 retailers.
Please refer to the Returns & Exchanges section for detailed instructions on how to mail in your return.
CAN ITEMS PURCHASED IN BOND NO. 9 BOUTIQUE BE RETURNED TO ANY BOUTIQUE LOCATION?
Yes, Bond No. 9 items purchased at one of our four New York City boutiques can be given store credit/exchanged (No Refunds) to any of our New York City boutiques.
If the product was purchased from one of our Bond No. 9 counters at a participating Bloomingdales or Neiman Marcus or any other authorized retailer, that product must be returned to that retailer.
Bond No. 9 boutiques will not accept return items purchased from third party retailers.
MY MERCHANDISE WAS DAMAGED WHEN I RECEIVED IT – CAN I GET A SHIPPING REFUND?
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at (646) 284-9009.
Please provide the order number along with your full name and email address for fastest service.
To assure prompt resolution, please retain the shipping box, packing materials, and the damaged items for inspection by the carrier.
WHAT RETAIL STORES CARRY BOND NO. 9 PRODUCT?
Bond No. 9 is carried at select Bloomingdales and Neiman Marcus counters across the United States. Please contact us at (646)284-9009 or contactus@bondno9.com to find the location closest to you.
CAN I MODIFY MY ORDER AFTER IT HAS BEEN PLACED?
Please email orders@bondno9.com or call (646)284-9009 with modification and cancellation requests. They will do their best to accomodate.
CAN I PICK UP AN ONLINE ORDER IN-STORE?
At this time, all online orders are shipped and not available for in-store pickup. We do provide same-day local delivery for orders being delivered within Manhattan. These orders must be placed by 2pm EST to ensure same day delivery.
CAN I ORDER OVER THE PHONE?
Yes, one of our client service representatives will be happy to take your order over the phone. They can be reached at (646)284-9009.
MY ORDER WAS DECLINED AND I RECEIVED A “PAYMENT ERROR” MESSAGE. WHY?
“Payment Error” means that details of your order do not correlate with the method of payment and your order has been declined. Your payment method has not been charged. An incorrect address or even a typo in the payment information will cause an order to be declined. We recommend contacting your financial institution directly as this may clear up any potential discrepancies or simply reattempting your order ensuring that all information is current and correct.
General
IS BOND NO. 9 LUXURY?
Yes, Bond No. 9 New York is a luxury parfumerie, with fragrances ranging from $360-$1000+.
We feature a prize-winning array of eau de parfum, honored around the world for our wide, stunning, intoxicating range of women’s, men’s and unisex eau de parfum.
Our ingredients are of the highest quality, made from an 18%-30% concentration of parfum above industry standards.
WHO IS BOND NO. 9 OWNED BY?
Bond No. 9 is owned by Laurice Rahme. In an industry that has long been dominated by men, we are the first New York parfumerie to be headed by a woman–our founder and CEO, Laurice Rahmé, who oversees every aspect of Bond No. 9–from creating the New York-centric concept behind our eau de parfum collection, to guiding the development of each fragrance and bottle design, to designing the interior of each Bond No. 9 boutique.
ARE YOUR BOTTLES REFILLABLE?
While our bottles are not refillable, we do offer travel pocket sprays that are refillable. The travel pocket sprays feature a twist-off cap, that allows you to spray your fragrance bottle directly into your travel spray.
IS BOND NO. 9 OIL BASED?
Yes, our parfums feature an 18%-30% concentration of parfum oil, which promotes the long-lasting effects on one’s skin.
WHAT IS THE PASSPORT PROGRAM AND HOW DOES IT WORK?
Our passport program is for purchases made in-store at Bond No. 9 Boutiques and Bond No. 9 counters at Neiman Marcus, Bloomingdales and Dillards. The program is with the purchase of 9 Bond No. 9 bottles, you receive a complimentary 10th bottle.
ARE ALL PRODUCTS AVAILABLE ON THE WEBSITE?
Yes, all products that Bond No. 9 have in stock are available at www.bondno9.com
HOW DO I KNOW IF A PRODUCT IS DISCONTINUED OR COMING BACK IN STOCK?
Please email contactus@bondno9.com with any out of stock requests. You can also click “Email me when it’s back” on the product page. This will ensure you receive email notification when the product is back in stock.
ARE ANY BOND NO. 9 PRODUCTS FINAL SALE?
Body Silks, Lipsticks and the Bond to Go Super Luxe are final sale and not able to be returned or exchanged.
IS AN ONLINE PURCHASE ON BOND NO. 9’S WEBSITE SECURE?
Yes, all payments are secure on our site.
Fragrances
HOW DO I KNOW WHICH FRAGRANCES ARE FOR MEN AND WHICH ARE FOR WOMEN?
HOW DO I FIND THE RIGHT FRAGRANCE FOR ME?
IS BOND NO. 9 A NICHE FRAGRANCE?
WHAT IS THE NUMBER 1 PERFUME?
WHAT IS KAROL G’S FAVORITE PERFUME?
WHAT IS THE SHELF LIFE OF BOND NO. 9 FRAGRANCE?
HOW SHOULD I STORE MY BOND NO. 9 FRAGRANCE?
Shipping
HOW MUCH IS SHIPPING?
DOES BOND NO. 9 SHIP INTERNATIONALLY?
DO YOU OFFER EXPRESS SHIPPING?
HOW DO I TRACK MY ORDER?
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
IS SIGNATURE REQUIRED UPON DELIVERY?
RETURNS AND EXCHANGES
WHAT IS YOUR RETURN POLICY?
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED ONLINE?
HOW LONG WILL IT TAKE TO RECEIVE MY REFUND?
ARE DELIVERY COSTS AND RETURN SHIPPING COSTS REFUNDABLE?
CAN I RETURN AN ONLINE PURCHASE TO A BOND NO. 9 RETAIL STORE?
CAN I RECEIVE A REFUND FOR A GIFT?
HOW CAN I REPORT A MISSING ORDER?
Samples
DO YOU OFFER SAMPLES?
CAN I BUY SAMPLES?
WHY DID I RECEIVE DIFFERENT SAMPLES THAN I REQUESTED?
PAYMENTS, CHECKOUT & Security
PROMOTIONS AND DISCOUNTS
WHAT PAYMENT METHODS DO YOU ACCEPT?
CAN I COMBINE MORE THAN ONE PAYMENT METHOD FOR ONE ORDER?
DO E-GIFT CARDS EXPIRE?
WHAT WEBSITES ARE AUTHORIZED TO SELL BOND NO. 9?
EMPLOYMENT AND LOCATION
HOW CAN I APPLY TO WORK AT BOND NO. 9?
WHERE ARE BOND NO. 9 BOUTIQUES LOCATED?
ACCOUNT HELP
HOW DO I LOG IN TO MY ACCOUNT?
COMPLIMENTARY SHIPPING
Thoughtfully delivered, at no cost
COMPLIMENTARY SAMPLES
Enjoy exclusive samples with every order
SIGNATURE GIFT WRAPPING
Presented in our signature wrap, ready to impress
ELITE CUSTOMER CARE
Refined support with every interaction
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